I received the wrong product.
In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.
What is BatteriaBuy.it's refund/exchange process?
BatteriaBuy.it has a simple and effective process for returns and exchanges.
- 1. Obtain an RMA (Return Merchandise Authorization) Number
It is necessary to have an RMA number for all returns. Click here to submit an RMA Request Form.
- 2. Repack the original package with everything received
Missing of any original components may incur a refusal of exchange or refund from us.
- 3. Please write the RMA number clearly on the outside of package and send it back to us
Missing of any original components may incur a refusal of exchange or refund from us.
Once your package is received back in our warehouse, the item will be tested and we will process your refund/exchange within 3-7 business days.
No returns without an RMA will be accepted and all items shipped for a return or exchange without an RMA will be returned to the customer at our leisure. We cannot process any returns and are not responsible for any items shipped without an RMA number. The customer is responsible for shipping the item back with a tracking number. We are not responsible for any missing or lost items.
Should I provide tracking number after I return the item?
Yes, it is necessary to track the returned product.
Note: BatteriaBuy.it won’t take any responsibilities for missing returns so a tracking number is required on your side.
When can I get a refund after I returned the item?
Once your package is received back in our warehouse, the item will be tested and we will process your refund within 3-7 business days. Then the refund funds will be posted to you, please allow 5 to 7 business days for your bank to make it available. The processing time is vary and according to your bank’s policy.
Failed Delivery, Pickup Point, and Tracking FAQ
If the carrier cannot complete delivery to your address due to recipient absence, access restrictions, local carrier procedures, customs requirements, or delivery conditions in your area, the parcel may be redirected to a designated collection location or handled through another local delivery arrangement.
Holding periods vary by carrier, destination country, and collection location. Please follow the collection deadline shown in the tracking information or carrier notice. If the parcel is not collected in time, it may be returned, disposed of, destroyed, or otherwise handled according to local carrier rules.
In some cases, the carrier may allow re-delivery, address correction, or redirection. Availability depends on the destination country, carrier, service level, and shipment status. Additional charges may apply if supported by the carrier.
Please complete the required action first and keep the official receipt or supporting record. Then contact our customer service team with your order number and the relevant documentation so we can review the case according to our policy.
If the parcel is not collected within the carrier’s stated time limit, it may be returned to our warehouse, disposed of, destroyed, legally withheld, or otherwise made non-returnable. The final handling depends on the carrier, customs authority, local law, and shipment status.
Please first check with neighbors, family members, front desk, reception, mailroom, or building management. If you still cannot locate the parcel, contact us promptly so we can help review the delivery record and initiate a carrier investigation where available.
No. For safety reasons, do not return any swollen, leaking, cracked, overheated, recalled, or otherwise unsafe battery through ordinary mail or courier without contacting us first. Please ask our customer service team for safety instructions.
Please visit our Warranty page for warranty details.
Please visit our Return Policy page for more information on returning an item.
